Title: Stakeholders in systems problems

Authors: Patrick T. Hester; Joseph M. Bradley; Kevin MacG. Adams

Addresses: National Centers for System of Systems Engineering, Old Dominion University, 4111 Monarch Way Suite 406, Norfolk, Virginia 23508, USA ' National Centers for System of Systems Engineering, Old Dominion University, 4111 Monarch Way Suite 406, Norfolk, Virginia 23508, USA ' National Centers for System of Systems Engineering, Old Dominion University, 4111 Monarch Way Suite 406, Norfolk, Virginia 23508, USA

Abstract: Stakeholders exist at the centre of all systems problems and are the principal contributors to the solution of these problems. We provide an approach for classifying stakeholders and determining an appropriate level of action to take with respect to these stakeholders that combines the power, legitimacy and urgency typology with a stakeholder attitude classification schema. The newly developed stakeholder strategy is a matrix that combines stakeholder attitude and classification. This matrix serves as a guide for the application of resources in support of stakeholder involvement. This technique provides systems practitioners with a means to deal with stakeholders effectively.

Keywords: systems problems; stakeholders; stakeholder strategy; stakeholder attitude; stakeholder classification; stakeholder involvement.

DOI: 10.1504/IJSSE.2012.052687

International Journal of System of Systems Engineering, 2012 Vol.3 No.3/4, pp.225 - 232

Received: 17 Dec 2012
Accepted: 17 Dec 2012
Published online: 16 Aug 2014 *

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