Title: TQM adoption and organisational performance of family owned businesses: a literature review and proposed structural model

Authors: Boon-In Tan

Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia

Abstract: The aim of this study is to develop a structural model to examine the relationship between the six key practices of TQM (i.e., leadership, strategic planning, customer focus, human resource management, process management and information and analysis) and organisational performance of family owned businesses. To develop the proposed model, the theory of TQM and organisational performance was extensively discussed. This research will ascertain practices valuable to the managers who seek to improve organisational performance through effective adoptions of TQM principles. The proposed structural model provides new viewpoint for practitioners and scholars to investigate such relationship.

Keywords: total quality management; TQM; organisational performance; family owned businesses; leadership; strategic planning; customer focus; human resource management; HRM; process management; information; structural modelling; firm performance.

DOI: 10.1504/IJMOM.2013.052053

International Journal of Modelling in Operations Management, 2013 Vol.3 No.1, pp.1 - 19

Received: 14 Apr 2012
Accepted: 05 May 2012
Published online: 29 Jan 2014 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article