Title: How to develop product-service systems in the fuzzy front end of innovation
Authors: Lena Wagner; David Baureis; Joachim Warschat
Graduate School of Excellence advanced Manufacturing Engineering (GSaME), Nobelstraße 12, Stuttgart 70569, Germany
Graduate School of Excellence advanced Manufacturing Engineering (GSaME), Azenbergstraße 12, Stuttgart 70174, Germany
Fraunhofer IAO, Nobelstraße 12, Stuttgart 70569, Germany
Abstract: The growing demand for sustainable technologies and products requires new offers from manufacturing companies. One strategic approach to counter this development is the integration of products and services into Product-Service Systems (PSS). To ensure a coordinated development process of products and services, the Fuzzy Front End (FFE) of innovation is the optimal starting point. In this paper, the FFE approach is analysed in terms of PSS development. Our contribution is based on a structured, systematic literature review, providing extensive insights into the current status of PSS development in the product development process, with special focus on the FFE.
Keywords: product-service systems; PSS; fuzzy front end; FFE; product-service integration; products; services; product development; service development.
Int. J. of Technology Intelligence and Planning, 2012 Vol.8, No.4, pp.333 - 357
Available online: 29 Jan 2013