Title: A contingency model of citizens' attitudes toward e-government use

Authors: Adel M. Aladwani

Addresses: QM and IS Department, College of Business Administration, Kuwait University, Shuwaikh Campus, P.O. Box 5486, Safat 13055, Kuwait

Abstract: This paper explores the contingency effects of citizens' demographic and relationship quality characteristics on the connection between e-government attitudes (as measured by satisfaction) and e-government acceptance (as measured by visit frequency and number of transactions). A series of statistical analyses of responses collected from a sample of 268 citizens uncover several noteworthy findings. The study reveals that the relationship between e-government attitudes and visit frequency and the number of completed transactions differs according to citizens' education and gender as well as their perceptions of the trustworthiness and value of e-government. In particular, it is interesting to note that trust in e-government plays a stronger role in moderating the relationship between e-government attitudes and the number of completed transactions, whereas perceived e-government value exerts a stronger role in moderating the relationship between attitudes and visit frequency. The practical and research implications of these results are discussed.

Keywords: e-government acceptance; e-government usage; user attitudes; user satisfaction; age; gender; education; trust; value; demographics; electronic government; visit frequency; website visits; trustworthiness; completed transactions.

DOI: 10.1504/EG.2013.051276

Electronic Government, an International Journal, 2013 Vol.10 No.1, pp.68 - 85

Published online: 03 Jan 2013 *

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