Title: E-government effectiveness: assessment of contributing governments' ICT usage factors

Authors: Mohammad I. Merhi; Kai S. Koong

Addresses: Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas Pan American, 1201 West University Drive, Edinburg, TX 78539, USA. ' Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas Pan American, 1201 West University Drive, Edinburg, TX 78539, USA

Abstract: The usage of ICT by governments' agencies, accessibility of digital content, and the availability of advanced technologies are among the crucial factors that affect the e-government process effectiveness. Based on secondary data derived from UNPAN and the World Economic Forum, Executive Opinion Survey, this study investigates the major factors that are essential to e-government success. Data were composed from ranks as well as scores that were both included in the analysis. Parametric and non-parametric tests were used for this aim. The results show that government online service index, presence of ICT in government agencies, and e-participation are significant factors for the effectiveness of e-government operations, represented by accessibility and availability. Moreover, results highlight the important factors that help countries be among the high e-government ranks. In general, this paper has important implications for government decision makers, e-government systems designers, and e-government researchers.

Keywords: e-government; internet; world wide web; electronic government; process effectiveness; ICT; information technology; communications technology; technology availability; content accessibility; Spearman's rank correlation coefficient; Spearman's rho; Charles Spearman; non-parametric measures; statistical dependence; multiple regression; usage factors; digital content; advanced technologies; UNPAN; United Nations Public Administration Network; World Economic Forum; Executive Opinion Survey; parametric tests; non-parametric tests; online service index; government agencies; e-participation; electronic participation; decision makers; systems designers; researchers; business; systems research.

DOI: 10.1504/IJBSR.2013.050615

International Journal of Business and Systems Research, 2013 Vol.7 No.1, pp.1 - 24

Received: 18 Feb 2012
Accepted: 04 Jun 2012
Published online: 28 Nov 2013 *

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