Title: Citizen-centric e-government performance: satisfaction with e-information

Authors: Yu-Che Chen; Jian-Chuan Zhang

Addresses: Division of Public Administration, Northern Illinois University, IL 60115, DeKalb, ' Department of Political Science, Northern Illinois University, IL 60115, DeKalb

Abstract: This study aims to develop a citizen-centric e-government performance measurement scheme and to discern the determinants for performance measured by satisfaction. The literature review draws from studies of e-government and information system performance and highlights factors associated with citizen satisfaction with e-government, such as usability, usefulness, e-government quality, and technology readiness. The study uses a data set derived from a national survey of Chinese e-government users. The results from logistic regression underscore the importance of usefulness, use, age, and income in Chinese citizens' satisfaction with e-information. The study findings provide theoretical and practical implications for improving citizen satisfaction with e-government.

Keywords: e-government; performance measurement; performance evaluation; citizen-centric services; China; assessment; effectiveness; citizen participation; continuous improvement; usability; electronic government; citizen satisfaction; e-information; electronic information; online information.

DOI: 10.1504/EG.2012.049726

Electronic Government, an International Journal, 2012 Vol.9 No.4, pp.388 - 402

Published online: 22 Nov 2014 *

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