Int. J. of Electronic Finance   »   2012 Vol.6, No.2

 

 

Title: A review on evolution of e-commerce user acceptant behaviour under collaborative commerce: a study based on Sri Lanka

 

Authors: Dasanayaka; Samarawickrama

 

Addresses:
Faculty of Engineering, Department of Management of Technology, University of Moratuwa, Moratuwa 14000, Sri Lanka
Faculty of Engineering, Department of Management of Technology, University of Moratuwa, Moratuwa 14000, Sri Lanka

 

Abstract: The main purpose of this study is to identify mobile payment opportunities and what factors affect the user acceptance of mobile payments in Sri Lanka. This study was carried out through a situational analysis and an in-depth questionnaire survey. This study identifies Perceived Usefulness (PU), Perceived Ease Of Use (PEOU), Perceived Mobility (PM), Perceived Cost (PC), Perceived Stability (PS) and Product Communication (PCom) as the main factors that influence the behaviour of the Sri Lankan public with respect to mobile payment services. While the first four factors are derived from the COMPASS acceptance model, the other two factors are a reflection of specific needs by the Sri Lankan public. Furthermore, PEOU, PU, PS and PCom have been identified as the major influencing factors, while PM and PC are of lesser importance. The methodology employed and the policies derived can be used as guides to similar types of research in other countries and to establish an effective mobile payments scheme.

 

Keywords: m-payments; mobile payments; e-finance; electronic finance; critical success factors; CSFs; perceived usefulness; perceived ease of use; perceived mobility; perceived cost; perceived mobility; perceived stability; product communication; COMPASS acceptance model; Sri Lanka; user acceptance; user behaviour; collaborative commerce; collaboration.

 

DOI: 10.1504/IJEF.2012.048463

 

Int. J. of Electronic Finance, 2012 Vol.6, No.2, pp.121 - 142

 

Available online: 07 Aug 2012

 

 

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