Title: Pricing model for eliminating productivity concerns of outsourced software maintenance services
Authors: Jagadish Kundu; Abhik Mukherjee
Cognizant Technology Solutions, GN-34/3, Salt Lake Electronic Complex, Kolkata 700 091, India
Department of Computer Science and Technology, Bengal Engineering and Science University, Shibpur, Howrah 711 103, India
Abstract: Like light, which has a wave-particle dual nature, IT entities also exhibit duality in terms of being a product as well as service. But, unlike daylight, IT entities come at a price. The concepts of industrial engineering have to be considered with a service-sector orientation to arrive at an effective pricing strategy for IT entities. With the proliferation of outsourcing of IT to offshore locations, the concerns regarding the productivity of the personnel are increasing. The benefits of offshoring are partly neutralised by the lesser productivity and higher management overhead. This paper recommends a new pricing model which leverages Weibull distribution modelling of the software maintenance service requests. We have applied the predetermined prices suggested by the model on live projects, and observe that it has eliminated the productivity concerns and reduced the management overhead significantly.
Keywords: IT outsourcing; software maintenance; productivity; Weibull distribution; pricing models; MCS; Monte Carlo simulation; value-based pricing; DBPM; demand-based pricing models; modelling; information technology.
Int. J. of Industrial and Systems Engineering, 2012 Vol.11, No.1/2, pp.167 - 178
Available online: 17 Apr 2012