Title: Towards a generalised approach for e-petitioning: a state-of-the-art review of best practices

Authors: Kostas Ergazakis; Kostas Metaxiotis; Tassos Tsitsanis

Addresses: School of Electrical and Computer Engineering, National Technical University of Athens, 9, Iroon Polytechniou str., Prof. John Psarras, Zografou 15773, Athens, Greece. ' School of Electrical and Computer Engineering, National Technical University of Athens, 9, Iroon Polytechniou str., Prof. John Psarras, Zografou 15773, Athens, Greece. ' School of Electrical and Computer Engineering, National Technical University of Athens, 9, Iroon Polytechniou str., Prof. John Psarras, Zografou 15773, Athens, Greece

Abstract: The e-Petitioning concept has been particularly developed during the last years. However, it seems that the field of e-petitioning is not yet standardised. There is neither a standard nor a unified procedure so as to develop and "run" an e-Petition service. In this respect, the authors have conducted a thorough literature review of practical approaches and best practices adopted until today, for e-petitioning. A synthesis of the main results of this review has been realised and is presented in the paper. In addition, we propose a procedure for the development and "running" of a generalised e-Petition service.

Keywords: e-petitioning; best practice; generalised approach; electronic petitioning; online petitioning; literature review; e-government; electronic government.

DOI: 10.1504/EG.2012.046264

Electronic Government, an International Journal, 2012 Vol.9 No.2, pp.107 - 127

Published online: 22 Nov 2014 *

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