Title: Lessons learned from the failure of a Minnesota's major e-business healthcare project

Authors: Dien D. Phan

Addresses: Information Systems Department, St. Cloud State University, St. Cloud, MN 56301, USA

Abstract: Despite substantial progress in project management in the past decades, management of outsourced system development projects remains a major challenge for project managers and sponsors. The rapid growth of e-business in the past decades has created a surge of new development projects to replace the old legacy systems. However, while there are many published studies about in-house development projects, few studies explore outsourced projects, especially those that failed. This paper presents a case study of the failure of the HealthMatch project at the State of Minnesota Department of Human Services (DHS) from the qualitative systems view. The paper ends with success/failure factors and lessons learned.

Keywords: outsourcing; project management; e-business development; healthcare projects; change management; Minnesota; USA; United States; electronic business; systems development; information systems.

DOI: 10.1504/IJISCM.2011.045826

International Journal of Information Systems and Change Management, 2011 Vol.5 No.4, pp.291 - 304

Received: 09 Aug 2011
Accepted: 22 Nov 2011
Published online: 29 Nov 2014 *

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