Title: Measurement techniques in performance management: a case study into a not-for-profit organisation

Authors: Kaushik Sridhar

Addresses: Macquarie Graduate School of Management, Macquarie University, 122, Culloden Road, Marsfield, 2122 NSW, Australia

Abstract: Performance management is critical to creating and maintaining any successful business and is understood as the process through which managers ensure that employees| activities are congruent with the organisation|s goals. By failing to effectively measure performance, Variety, a not-for-profit organisation is guaranteeing sub optimal outcomes for the organisation and the special children they serve. This paper seeks to explore in detail measurement techniques available to Variety for immediate discussion and implementation. Determining the right performance management system, the appropriate approach to performance measurement and feedback is a complex and imperfect science, requiring a continual loop of revision and evolution.

Keywords: performance management; balanced scorecard approach; performance appraisal; 360-degree feedback; MBO; management by objectives; behaviourally anchored rating scale; not-for-profit organisations; performance measurement.

DOI: 10.1504/IJSEI.2011.043744

International Journal of Social Entrepreneurship and Innovation, 2011 Vol.1 No.2, pp.176 - 183

Published online: 19 Nov 2011 *

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