Title: Perceived KM benefits and obstacles: A survey on government institutions

Authors: Kalsom Salleh, Syed Noh Syed Ahmad, Syed Omar Sharifuddin Syed Ikhsan, Siong Choy Chong

Addresses: Faculty of Accountancy, Universiti Teknologi MARA, Shah Alam, Malaysia. ' Faculty of Accountancy, Universiti Teknologi MARA, Shah Alam, Malaysia. ' The Perak Religious and Malay Customs Council, 1st Floor, Islam Darul Ridzuan Complex, Jalan Panglima Bukit Gantang Wahab, 30000 Ipoh, Perak, Malaysia. ' Linton University College, Bandar Universiti Teknologi Legenda (BUTL), Batu 12, 71700 Mantin, Negeri Sembilan, Malaysia

Abstract: This paper investigates the perceived benefits and obstacles of Knowledge Management (KM) implementation in two government institutions in Malaysia. Subsequently, a comparison of findings between the institutions is made. A self reporting questionnaire was developed and disseminated to the government officers at various managerial levels. The responses provided by 393 officers highlight a list of potential KM benefits and challenges by which recommendations are made for effective KM and thus e-government implementation. This study is undertaken to narrow the gap that the potential benefits and obstacles of KM implementation in the public sector is less commonly addressed in the literature.

Keywords: knowledge management; benefits; obstacles; public sector organisations; electronic government; Malaysia; e-government.

DOI: 10.1504/EG.2011.042810

Electronic Government, an International Journal, 2011 Vol.8 No.4, pp.327 - 342

Published online: 04 Oct 2011 *

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