Title: Barriers and impediments to transformational government: insights from literature and practice

Authors: Anne Fleur Van Veenstra, Bram Klievink, Marijn Janssen

Addresses: Faculty of Technology, Policy and Management, Delft University of Technology, P.O. Box 5015, 2600 GA, Delft, The Netherlands. ' Faculty of Technology, Policy and Management, Delft University of Technology, P.O. Box 5015, 2600 GA, Delft, The Netherlands. ' Faculty of Technology, Policy and Management, Delft University of Technology, P.O. Box 5015, 2600 GA, Delft, The Netherlands

Abstract: Transformational government (t-government) has been introduced as a new stage of e-government aimed at realising structural changes and greater benefits in the public sector. Yet, there are many impediments blocking transformation, and there is limited insight in these barriers. In this paper, impediments for t-government are investigated by conducting a literature review and carrying out three case studies. The impediments found in literature were confirmed and extended using the case studies. Impediments simultaneously occur on the governance, organisational and managerial, and technical level and need to be addressed in concert. Research on transformation can benefit from understanding these interrelated impediments.

Keywords: t-government; transformation; barriers; process reengineering; transformational government; structural change; public sector; limited insights; governance; organisational levels; managerial levels; technical levels; interrelated impediments; executive agencies; municipalities; local government; city councils; Netherlands; Holland; social security; electronic government; e-government.

DOI: 10.1504/EG.2011.039838

Electronic Government, an International Journal, 2011 Vol.8 No.2/3, pp.226 - 241

Published online: 21 Apr 2011 *

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