Title: Managing port e-services in a socio-technical context

Authors: Nikolaos Marianos, Maria A. Lambrou, Nikitas Nikitakos, George Vaggelas

Addresses: Department of Shipping, Trade and Transport, University of the Aegean, Korai 2A, 82100, Chios, Greece. ' Department of Shipping, Trade and Transport, University of the Aegean, Korai 2A, 82100, Chios, Greece. ' Department of Shipping, Trade and Transport, University of the Aegean, Korai 2A, 82100, Chios, Greece. ' Department of Shipping, Trade and Transport, University of the Aegean, Korai 2A, 82100, Chios, Greece

Abstract: The paper presents a theoretical framework and an empirical examination of the provision of port e-services through exploratory research. The presented survey examines the socio-technical environment in which port e-services are developed and provided, as well as the related investment decision making and evaluation procedures, in the Greek port sector. A number of hindering and enabling management and organisational factors are identified towards fully exploiting ICT capabilities and port e-services; our framework is deemed to be applicable to ports with similar geopolitical, economic, industrial and management characteristics to those of the examined organisations. The research outcome is a first step towards the provision of a systematic, unified framework for analysing and planning port e-services initiatives, in a socio-technical context.

Keywords: e-governance models; electronic port services; ICT; container terminals; port management systems; port services; new port environment; electronic governance; port e-services; electronic services; online services; Greece.

DOI: 10.1504/IJSTL.2011.037818

International Journal of Shipping and Transport Logistics, 2011 Vol.3 No.1, pp.27 - 56

Published online: 21 Feb 2015 *

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