Title: Design of a self-assessment model for evaluating corporate-wide learning performance in manufacturing enterprises

Authors: K.F. Pun, W.G. Lewis, K.S. Chin

Addresses: Department of Mechanical and Manufacturing Engineering, The University of the West Indies, St. Augustine, Trinidad and Tobago, West Indies. ' Department of Mechanical and Manufacturing Engineering, The University of the West Indies, St. Augustine, Trinidad and Tobago, West Indies. ' Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Hong Kong '

Abstract: While facing competitions in today|s dynamic global markets, manufacturers have realised the need for corporate-wide learning performance to gain a competitive advantage. This paper discusses the concepts and determinants for a learning organisation (LO), and presents a generic self-assessment model for manufacturers to evaluate their corporate-wide learning performance. Eight evaluation criteria and 21 sub-criteria have been identified. Personal interviews with industry experts and practitioners were conducted to validate the relative importance of these criteria and sub-criteria using the analytical hierarchy process (AHP) techniques. Key empirical findings were incorporated to develop a self-assessment scoring mechanism for the model. The model can provide manufacturers with a feasible reference to help develop their own self-assessment system and monitor learning performance.

Keywords: learning organisation; analytical hierarchy process; self-assessment model; performance evaluation.

DOI: 10.1504/IJMTM.2003.003701

International Journal of Manufacturing Technology and Management, 2003 Vol.5 No.5/6, pp.428 - 442

Published online: 02 Dec 2003 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article