Title: Total Quality Management: the way ahead

Authors: G. Pouskouleli, T. A. Wheat

Addresses: CANMET, Mineral Sciences Laboratories, 405 Rochester Street, Ottawa, Ontario, KIA OG1, Canada. ' CANMET, Mineral Sciences Laboratories, 405 Rochester Street, Ottawa, Ontario, KIA OG1, Canada

Abstract: Quality is no longer achieved through monitoring or auditing by quality specialists but rather through a participative style of management by everyone involved in the process. Total Quality Management (TQM) is a new package of customer focused philosophy, participative management and appropriate measurement tools which has assisted many companies to achieve total quality, for many years

Keywords: total quality management; TQM, statistical design; process control; QFD; quality function deployment; continuous quality advancement.

DOI: 10.1504/IJMPT.1992.036514

International Journal of Materials and Product Technology, 1992 Vol.7 No.4, pp.307 - 318

Published online: 04 Nov 2010 *

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