Title: A linear structural equation modelling of TQM principles and its influence on quality performance

Authors: Choy-Har Wong, Jia-Jia Sim, Chee-Hoong Lam, Siew-Phaik Loke, Nathan Darmawan

Addresses: Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business Management, Universiti Teknologi MARA (UiTM), Campus Sri Iskandar, 32610 Bandar Baru Seri Iskandar, Perak, Malaysia. ' Faculty of Computing and IT, INTI University College, Persiaran Perdana BBN, Putra Nilai, 71800 Nilai, Negeri Sembilan, Malaysia

Abstract: The objective of this study was to examine the structural relationships between TQM practices and quality performance within the Malaysian manufacturing firms. This study was empirically supported by data collected from 116 managers in Malaysia using self-completed questionnaire. Structural equation modelling was applied to analyse the data. The findings revealed that both strategic planning, and information and analysis have strong association with quality performance. This study provides valuable insights for Malaysian manufacturing companies as how to manage their quality performance in order to enhance their capabilities and competencies for long-term sustainability in the marketplaces.

Keywords: total quality management; TQM; quality performance; structural equation modelling; SEM; Malaysia; manufacturing industry; strategic planning; information; analysis.

DOI: 10.1504/IJMOM.2010.035257

International Journal of Modelling in Operations Management, 2010 Vol.1 No.1, pp.107 - 124

Published online: 18 Sep 2010 *

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