Title: Structural equation modelling the causal effects of ISO 9001 registration efforts

Authors: Sia Mal Kong, Christy Pathrose Gomez, Zuhairi Abd Hamid

Addresses: School of Technology, Kolej Tunku Abdul Rahman, Jalan Genting Kelang, Setapak, 53300 Kuala Lumpur, Malaysia. ' Research Management and Innovation Centre, Universiti Tun Hussein Onn Malaysia, 86400 Parit Raja, Batu Pahat, Johor, Malaysia. ' Construction Research Institute of Malaysia (CREAM), Makmal Kerja Raya Malaysia, IBS Centre, 1st Floor, Block E, Lot 8, Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia

Abstract: Effective construction research requires proper application of social science research methods. The use of proper statistical analysis is crucial and there is a need to perform multivariate analysis in order to eliminate spurious relationships. Structural equation modelling (SEM) is increasingly being applied for ; with ISO 9001 certifications, this paper proposes to classify the benefits gained from ISO 9001 registrations into three categories, namely, company competitiveness, customer satisfaction and business performance. It also reports on the statistical procedures taken and the findings from SEM the causal effects of ISO 9001 registrations efforts. Key elements in the application practice and reporting of SEM are presented. The impact of construction research work can only have a reasonable result if there is consistency and repeatability for the further advancement of construction management research.

Keywords: causal effects; constructs; ISO 9001; quality management systems; quality standards; measurement modelling; structural models; structural equation modelling; SEM; construction research; construction industry; Malaysia; construction value chain; company competitiveness; customer satisfaction; business performance; construction management.

DOI: 10.1504/IJMOM.2010.035254

International Journal of Modelling in Operations Management, 2010 Vol.1 No.1, pp.29 - 66

Published online: 18 Sep 2010 *

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