Int. J. of Electronic Finance   »   2010 Vol.4, No.3

 

 

Title: An exploratory study to examine the success of electronic banking systems implementation in a developing nation

 

Author: Francis Kofi Andoh-Baidoo, Marco A. Villarreal, Lai C. Liu, Perpetual Wuddah-Martey

 

Addresses:
Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas – Pan American, 1201 West University Drive, Edinburg, TX 78539, USA.
Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas – Pan American, 1201 West University Drive, Edinburg, TX 78539, USA.
Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas – Pan American, 1201 West University Drive, Edinburg, TX 78539, USA.
PAVEB Consult, 1220-03 Aku Omeiru Street, Mamprobi Sempe, Accra, Ghana

 

Abstract: This exploratory study examines the success of electronic banking systems implementation in a developing nation environment. We use the DeLone and McLean (D&M) Information System (IS) success model as a theoretical framework to examine the success of IS implementations in one national bank and one international bank in Ghana. Results indicate that the D&M model is only partially applicable in a developing economy environment. Specifically, only 6 of the 12 paths were found to be significant. System quality, service quality and intent to use/use influence user satisfaction.

 

Keywords: electronic banking; e-banking; information systems; systems implementation; developing nations; success; DeLone and McLean model; international banks; Ghana; Africa; developing economies; system quality; service quality; intent to use; user satisfaction; electronic finance; e-finance.

 

DOI: 10.1504/IJEF.2010.034031

 

Int. J. of Electronic Finance, 2010 Vol.4, No.3, pp.221 - 235

 

Available online: 06 Jul 2010

 

 

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