Title: Sustainable development using the sustainability balanced score card: the case of Tata Motors, India

Authors: Barnali Chaklader, Deya Roy

Addresses: Institute of Management Technology, Raj Nagar, Ghaziabad, Uttar Pradesh 201001, India. ' Centre for Studies in Science Policy, Jawaharlal Lal Nehru University, New Mehrauli Road, New Delhi 110067, India

Abstract: There is growing interest within businesses to improve the sustainability of operations, which is, balancing short term goals of turnover and profit with long term goals in social and environmental performance. The |balanced score card| (BSC) (Kaplan and Norton, 1996) is a strategy-centred performance-measurement tool that enables firms to align their operations to their business strategies. The conventional BSC includes four perspectives: financial, customer, internal process and learning and innovation but excludes two important long term perspectives: environmental and social. Dyllick and associates (1992) have shown that appropriate strategy for the management of environmental and social aspects is lacking. This lacuna can be addressed if the BSC also covers the environmental and social perspectives, enabling firms to evolve relevant strategy. Using the concepts of BSC and sustainability BSC (SBSC), this paper extends the conventional BSC of a firm to include social and environmental factors, invoking Tata Motors Ltd. as a case study.

Keywords: balanced scorecard; sustainability BSC; SBSC; Tata Motors; corporate social responsibility; CSR; India; automobile industry; sustainable development; automotive performance measurement; strategic management; social factors; environmental factors.

DOI: 10.1504/IJSSM.2010.032558

International Journal of Sustainable Strategic Management, 2010 Vol.2 No.2, pp.155 - 167

Published online: 07 Apr 2010 *

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