Title: Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Authors: Omar Masood, Bora Aktan, Qazi Awais Amin

Addresses: Business School, University of East London, Docklands Campus, University Way, E16 2RD, UK. ' Faculty of Economics and Administrative Sciences, Department of Finance, Yasar University, Selcuk Yasar Campus, Universite Caddesi, No. 35–37, 35100 Bornova, Izmir, Turkey. ' Hamilton College, 9 Albert Embankment London, SE1 7SP, UK

Abstract: The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank|s facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank|s services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.

Keywords: Islamic banking; customer requirements; customer satisfaction; Islamic finance; customer preferences; Murabaha; Musharaka; Mudaraba.

DOI: 10.1504/IJMEF.2009.029063

International Journal of Monetary Economics and Finance, 2009 Vol.2 No.3/4, pp.261 - 285

Published online: 02 Nov 2009 *

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