Title: The next stage after quality assurance: ''total quality'' techniques, as applied in a metallurgical laboratory
Author: F Chambat
Address: Assistant Manager, Central Testing Department, Cegedur-Pechiney, France
Abstract: The laboratory of the Central Testing Department of the Cegedur-Pechiney Group provides testing facilities and technical assistance within the Group. Having previously established normal quality assurance procedures within the laboratory, it was decided to offer a more cost-effective and technically improved service by introducing ''total quality''. Costs and the ''customers'' reactions to the laboratory's work were closely monitored, and a schedule established for ''total quality''.
Keywords: quality assurance; total quality; cost of quality; metal industry; quality techniques; metallurgical laboratory; Cegedur-Pechiney; quality policy; metallurgy.
Int. J. of Technology Management, 1987 Vol.2, No.1, pp.89 - 99
Available online: 27 May 2009