Title: The next stage after quality assurance: ''total quality'' techniques, as applied in a metallurgical laboratory
Authors: F Chambat
Addresses: Assistant Manager, Central Testing Department, Cegedur-Pechiney, France
Abstract: The laboratory of the Central Testing Department of the Cegedur-Pechiney Group provides testing facilities and technical assistance within the Group. Having previously established normal quality assurance procedures within the laboratory, it was decided to offer a more cost-effective and technically improved service by introducing ||total quality||. Costs and the ||customers|| reactions to the laboratory|s work were closely monitored, and a schedule established for ||total quality||.
Keywords: quality assurance; total quality; cost of quality; metal industry; quality techniques; metallurgical laboratory; Cegedur-Pechiney; quality policy; metallurgy.
International Journal of Technology Management, 1987 Vol.2 No.1, pp.89 - 99
Published online: 27 May 2009 *
Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article