Title: Information technology management of university education: Part 2. Case histories of information management
Author: James D. Palmer, Andrew P. Sage
School of Information Technology and Engineering, George Mason University, Fairfax, VA 22030 USA.
School of Information Technology and Engineering, George Mason University, Fairfax, VA 22030 USA
Abstract: In Part 1 of this paper (Int. J. Technology Management, Vol. 2, Nos 3/4, 1987), the authors identified a set of relatively disaggregate attributes associated with four characteristic abilities of university executives: administrative, management ability, leadership, and governance. A mix of these attributes is needed for each of the offices in the university hierarchy. From identification of the objectives of these offices will follow a characterization of the mix of importance of detailed attributes for success for university executives in identified tasks. To aid in accomplishing these tasks, there exists the need for a support system to enhance university effectiveness under normal operating conditions, as well as under conditions of internal and external crises. In this paper, the authors identify a broad range of crisis situations as well as potential responses to them, and the information needs to enable effective responsiveness. In Part 3 of the paper, the implications of those case studies of information resource management will be examined.
Keywords: information technology; higher education; governance; university administration; university management; technology management; information management.
Int. J. of Technology Management, 1989 Vol.4, No.1, pp.77 - 94
Available online: 26 May 2009