Int. J. of Intercultural Information Management   »   2009 Vol.1, No.4



Title: On differences in Enterprise Resource Planning implementation between manufacturing and services: an empirical study


Author: Farshad Salimi, Ben Dankbaar


Reprocess Limited, UK Jan ter Laanplaats 20 A, P.O. Box 4319, 3006 AH, Rotterdam, The Netherlands.
Radboud University Nijmegen, Institute for Management Research, PO Box 9108, 6500 HK, Nijmegen, The Netherlands


Abstract: In this article, we empirically review differences in Key Success Factors (KSFs) between manufacturing and services. In a systematic presentation of 12 case studies, we identify differences in the reasons for Enterprise Resource Planning (ERP) adoption as well as differences in KSFs in ERP implementation between manufacturing and services. As a result, we draw conclusions on differences in ERP implementation methodologies between manufacturing and service sectors.


Keywords: enterprise resource planning; ERP; implementation; key success factors; KSFs; manufacturing; services.


DOI: 10.1504/IJIIM.2009.025943


Int. J. of Intercultural Information Management, 2009 Vol.1, No.4, pp.383 - 406


Available online: 25 May 2009



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