Title: The episodic process of learning by using

Authors: Marcie J. Tyre, Wanda J. Orlikowski

Addresses: Massachusetts Institute of Technology, Sloan School of Management, 50 Memorial Drive, Cambridge MA 02139, USA. ' Massachusetts Institute of Technology, Sloan School of Management, 50 Memorial Drive, Cambridge MA 02139, USA

Abstract: This paper examines learning by using with new technologies. Specifically, we discuss how and when users actually identify and implement adaptations to technologies in use. We find that common conceptions of such incremental learning as non-disruptive and relatively continuous are misleading. In fact, ongoing adaptation to technologies in use tends to be a highly discontinuous or |episodic| process. Based on a study of a variety of process technologies, we find that users alternate between short episodes of intensive adaptive activity and longer periods of routine use. We discuss why this pattern can be an effective mode of learning by using, and we suggest approaches for managing such an episodic learning process.

Keywords: learning by doing; learning by using; temporal processes; continuous improvement; new technologies; technology management; process technology.

DOI: 10.1504/IJTM.1996.025468

International Journal of Technology Management, 1996 Vol.11 No.7/8, pp.790 - 798

Published online: 22 May 2009 *

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