Title: Knowledge management in the software and services group

Authors: Kunio Kurose

Addresses: Fujitsu Japan, System Support Group, IT Services & Support Division, 1-20-10 Shinagawa-ku ooi-machi BLD, Tokyo, 140-8508, Japan

Abstract: This paper introduces a practical case of knowledge management in the software and services group of Fujitsu, focusing on real-time management. System engineers (SEs) in the organisation can perform their work with the most relevant, up-to-the-minute knowledge whenever it is needed and wherever they are. This paper also discusses the organisational issues and the knowledge structure for successful knowledge management.

Keywords: knowledge management; knowledge sharing; knowledge structure; real-time management.

DOI: 10.1504/IJITM.2003.002456

International Journal of Information Technology and Management, 2003 Vol.2 No.1/2, pp.162-172

Published online: 18 Jul 2003 *

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