Title: Multi-agent based framework for e-government

Authors: Sehl Mellouli, Faouzi Bouslama

Addresses: Management Information Systems Department, Universite Laval, Quebec, (QC) G1V 0A6, Canada. ' Management Information Systems Department, Universite Laval, Quebec, (QC) G1V 0A6, Canada

Abstract: This paper presents an architecture framework with underlying technologies that are appropriate to design and deploy efficient government services. Service-oriented architecture driven by intelligent multi-agent components is proposed as a solution to achieve governments| goals of citizens focused efficiency, responsiveness and anticipation. Services are clustered into grapes of services related to specific government domains. Citizens have access through a single multichannel entry point and via service grapes to any service provided by a ministry or a public agency. The results of this research enable governments to be aware of innovative technologies that can assist them in better serving their citizens.

Keywords: intelligent agents; multi-agent systems; MAS; e-government; e-services; web services; semantic web; framework; electronic government; internet; agent-based systems; service-oriented architecture; SOA.

DOI: 10.1504/EG.2009.024441

Electronic Government, an International Journal, 2009 Vol.6 No.2, pp.177 - 192

Published online: 03 Apr 2009 *

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