Title: Knowledge management in hospitals: a process oriented view and staged look at managerial issues

Authors: Kevin C. Desouza

Addresses: Center for Research in Information Management, Department of Information and Decision Sciences, University of Illinois at Chicago, 601 South Morgan Street M/C 294, 2401 University Hall, Chicago, IL 60607, USA

Abstract: The medical field in recent years has been facing increasing pressures for lower cost and increased quality of healthcare. These two pressures are forcing dramatic changes throughout the industry. Managing knowledge in healthcare enterprises is hence crucial for optimal achievement of lowered cost of services with higher quality. The following paper focuses on developing and fostering a knowledge management process model. The process is then viewed through the lenses of various strategic management and competitive frameworks.

Keywords: healthcare information systems; knowledge management; knowledge; informatics; strategic frameworks.

DOI: 10.1504/IJHTM.2002.002426

International Journal of Healthcare Technology and Management, 2002 Vol.4 No.6, pp.478-497

Published online: 17 Jul 2003 *

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