Int. J. of Innovation and Regional Development   »   2009 Vol.1, No.3

 

 

Title: Building e-government service portals for local administrations: a cookbook approach

 

Author: Yannis Charalabidis, Sotirios Koussouris, Dimitrios Askounis

 

Addresses:
Decision Support Systems Laboratory, School of Electrical and Computer Engineering, National Technical University of Athens, Iroon Polytexneiou 9, 15780 Zografou, Greece.
Decision Support Systems Laboratory, School of Electrical and Computer Engineering, National Technical University of Athens, Iroon Polytexneiou 9, 15780 Zografou, Greece.
Decision Support Systems Laboratory, School of Electrical and Computer Engineering, National Technical University of Athens, Iroon Polytexneiou 9, 15780 Zografou, Greece

 

Abstract: The development and deployment of e-government service portals combines two of the most active, promising and upcoming research fields; providing governmental services to citizens with the use of modern technologies and achieving interoperability which will result in the seamless cooperation of existing heterogeneous systems. The final outcome of such attempts should be fully functional and expandable information systems undertaking the task of offering governmental services to the wider public. Those systems should be user-friendly to both the end users (the citizens and the business) and public servants and should be regarded as virtual holistic systems, where 'black boxes' take care of the whole process of implementation and the interconnection with various existing systems being used by public administrations. This paper, presents a complete methodological approach for deploying and operating such systems, as piloted in two Greek municipalities with over 50,000 citizens and 3,000 businesses in each.

 

Keywords: e-government; interoperability; local administration; regional development; service portals; electronic government; government services; Greece.

 

DOI: 10.1504/IJIRD.2009.021846

 

Int. J. of Innovation and Regional Development, 2009 Vol.1, No.3, pp.255 - 275

 

Available online: 05 Dec 2008

 

 

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