Title: Exploring Knowledge Management (KM) issues and KM performance outcomes: empirical evidence from Malaysian Multimedia Super Corridor companies

Authors: Siong Choy Chong, Binshan Lin

Addresses: Institut Putra, Lot 1838, Mukim Bukit Katil, Ayer Keroh, 75450 Melaka, Malaysia. ' College of Business Administration, Louisiana State University in Shreveport, One University Place, Shreveport, LA 71115, USA

Abstract: This article explores six important Knowledge Management (KM) issues identified from previous research and their relations to KM performance outcomes. The analysis is based on the survey data collected from 427 middle managers in 194 Multimedia Super Corridor|s Information Technology (IT) companies operating in Malaysia. The multiple regression results indicated that there are some significant associations between the issues of KM and KM performance outcomes. The results have important implications in guiding the IT organisations in understanding how the KM issues can be resolved by implementing KM from the KM performance outcomes perspective.

Keywords: benefits; competitive advantage; information technology; IT companies; knowledge management issues; KM performance outcomes; middle managers; multimedia super corridor status; Malaysia.

DOI: 10.1504/IJTM.2008.020552

International Journal of Technology Management, 2008 Vol.43 No.4, pp.285 - 303

Published online: 30 Sep 2008 *

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