Title: The gap between citizens and e-government projects: the case for Jordan

Authors: Samer Mofleh, Mohammed Wanous, Peter Strachan

Addresses: Engineering Management Group, University of Bristol, 83 Woodland Road, Bristol, BS8 1US, UK. ' Engineering Management Group, University of Bristol, 83 Woodland Road, Bristol, BS8 1US, UK. ' Engineering Management Group, University of Bristol, 83 Woodland Road, Bristol, BS8 1US, UK

Abstract: Providing better services for citizens and responding to their growing demand for online needs have been major drivers for implementing e-government in developed countries. Many developing countries have also launched their e-government projects claiming that they are based on citizen-centric strategies. However, most developing countries have low internet penetration levels and their citizens do not have the capacity to use advanced e-services. Therefore, it can be questionable how these e-government projects are customer-centric. Are they responding to people|s needs or just focusing on citizens| IT access? This research paper investigates Jordan|s deployment of e government and examines how citizen-centric it is.

Keywords: e-government; customer-centric; strategy; citizen needs; developing countries; Jordan; electronic government.

DOI: 10.1504/EG.2008.018875

Electronic Government, an International Journal, 2008 Vol.5 No.3, pp.275 - 287

Published online: 21 Jun 2008 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article