Title: Which intranet for healthcare? Models and trends from a case-based approach

Authors: Antonella Martini, Luisa Pellegrini

Addresses: Department of Electrical Systems and Automation, University of Pisa, Via Diotisalvi, 2-56126 Pisa, Italy. ' Department of Electrical Systems and Automation,University of Pisa, Via Diotisalvi, 2-56126 Pisa, Italy

Abstract: This article is based on evidence from empirical research conducted by the Observatory of Intranet during 2006. Results refer to 19 case studies carried out in the Italian healthcare sector through direct interviews with the management. The article focuses on the following questions: (1) what are the intranet models (functionalities, services, processes and performance)? and (2) what are the evolutive paths towards those models? That is: what barriers and levers?

Keywords: healthcare technology; Italy; intranet models; retrospective case studies; intranet functionalities; intranet services; intranet processes; intranet performance.

DOI: 10.1504/IJHTM.2008.018214

International Journal of Healthcare Technology and Management, 2008 Vol.9 No.3, pp.213 - 230

Published online: 12 May 2008 *

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