Title: Benchmarking for best practice management: an approach for an engineering design organisation

Authors: Salah Eldin Adam Hamza

Addresses: Sofcon Consulting Engineering Co., P.O. Box 3998, Al Khobar 31952, Saudi Arabia

Abstract: This study proposes the Zairi Benchmarking Model (ZBM) approach to improve the design process in a local design engineering organisation in the Middle East. The ZBM is adopted in a meaningful, practical, insightful and balanced way. The study shows a wide application and how engineering organisations can achieve competitive advantages, efficient decision making and problem-solving capabilities, using the model. The paper concludes that the ZBM may be created by the design team and may be used as a template for engineering design development training.

Keywords: process management; benchmarking; engineering design; Zairi benchmarking model; ZBM; Middle East; Saudi Arabia; design process.

DOI: 10.1504/IJPMB.2007.015142

International Journal of Process Management and Benchmarking, 2007 Vol.2 No.2, pp.138 - 151

Published online: 18 Sep 2007 *

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