Title: Exploring user perception of wireless campus

Authors: J. Michael Tarn, Muhammad A. Razi, Noelle Wiley, Jeffrey Hsu

Addresses: Department of Business Information Systems, Haworth College of Business, Mail Stop 5412, Western Michigan University, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5412, USA. ' Department of Business Information Systems, Haworth College of Business, Mail Stop 5412, Western Michigan University, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5412, USA. ' Department of Business Information Systems, Haworth College of Business, Mail Stop 5412, Western Michigan University, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5412, USA. ' Department of Business Information Systems, Haworth College of Business, Mail Stop 5412, Western Michigan University, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5412, USA

Abstract: The aim of this study is to investigate the perception of a university|s wireless student users. The research first identified key factors and indicators that are the determinants of a successful wireless campus and further employed a survey to measure the users| levels of perception. The findings and results support user satisfaction, network reliability, and wireless accessibility although user perception of wireless trust and legality were neutral. In addition to benefit the studied university in maintaining a more reliable, stable, and expansive wireless infrastructures and environment, it is hoped that this study will contribute to other educational institutions when assessing their wireless computing networks and initiatives.

Keywords: wireless accessibility; university networks; reliability; user satisfaction; trust; user perception; wireless campus; mobile communications; higher education; wireless networks; legality.

DOI: 10.1504/IJMC.2007.014183

International Journal of Mobile Communications, 2007 Vol.5 No.6, pp.710 - 730

Published online: 24 Jun 2007 *

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