Title: Service-oriented enterprise modelling and analysis: a case study

Authors: M-E. Iacob, H. Jonkers, M.M. Lankhorst, M.W.A. Steen

Addresses: School of Management and Governance, Department of Information Systems and Change Management, University of Twente, P.O. Box 217, 7500 AE AN Enschede, The Netherlands. ' Telematica Instituut, P.O. Box 589, AN Enschede 7500, The Netherlands. ' Telematica Instituut, P.O. Box 589, AN Enschede 7500, The Netherlands. ' Telematica Instituut, P.O. Box 589, AN Enschede 7500, The Netherlands

Abstract: In order to validate the concepts and techniques for service-oriented enterprise architecture modelling, developed in the ArchiMate project (Lankhorst, et al., 2005), we have conducted a number of case studies. This paper describes one of these case studies, conducted at the Dutch Tax and Customs Administration. It shows how business processes, applications and technical infrastructure can be modelled and related using a generic |service| concept. It also shows the usage of quantitative analysis techniques to compute the application and infrastructural workloads imposed by the characteristics of the business processes.

Keywords: service orientation; enterprise architecture; enterprise modelling; quantitative analysis; business process integration; tax; customs; The Netherlands; infrastructure; workloads.

DOI: 10.1504/IJBPIM.2007.014102

International Journal of Business Process Integration and Management, 2007 Vol.2 No.1, pp.26 - 37

Published online: 20 Jun 2007 *

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