Title: Evaluation instrument for e-government websites

Authors: Anders Henriksson, Yiori Yi, Belinda Frost, Michael Middleton

Addresses: QUT School of Information Systems, GPO Box 2434, Brisbane 4001, QLD, Australia. ' QUT School of Information Systems, GPO Box 2434, Brisbane 4001, QLD, Australia. ' QUT School of Information Systems, GPO Box 2434, Brisbane 4001, QLD, Australia. ' QUT School of Information Systems, GPO Box 2434, Brisbane 4001, QLD, Australia

Abstract: An instrument for evaluating the quality of government websites is described. It takes the form of a questionnaire resident within spreadsheet or database software so that an automatically determined evaluation may be indicated following input of data. The 106 questions included are derived from previous research regarding significant components of successful websites, along with interviews with developers of portals at different levels of Australian government. The instrument may be easily tailored to accommodate varying requirements at different levels of government, and used as a basis for extended internal evaluation of their own websites by agencies. The instrument also embodies explanations of the survey questions that are asked, along with advice on how to determine sought-after information from sites.

Keywords: e-government; website evaluation; government websites; evaluation instruments; survey questions; electronic government; website quality; Australia.

DOI: 10.1504/EG.2007.013984

Electronic Government, an International Journal, 2007 Vol.4 No.2, pp.204 - 226

Published online: 07 Jun 2007 *

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