Title: Information technology management roles: the case of chief information officers in Norway

Authors: Petter Gottschalk

Addresses: Department of Technology Management, Norwegian School of Management, Box 580, 1302 Sandvika, Norway

Abstract: This study investigates the emphasis placed on different managerial roles of the chief information officer (CIO). The roles are based on Mintzberg|s classic managerial role model and CSC|s information systems (IS) leadership roles. A survey was conducted in Norway to investigate potential predictors of leadership roles. One hundred and twenty-eight usable responses were obtained, representing a response rate of 19%. Statistical results indicate that CIOs find the role of entrepreneur most important, and this role has growing importance with increasing end-user computing maturity, IS management maturity, administrative effectiveness, number of persons reporting to the CIO, number of persons working in IS/IT and level of education. While end-user computing maturity has a significant influence on the importance of the entrepreneur, spokesman, leader and liaison roles, IS management maturity has a significant influence on the entrepreneur, change architect and technology strategist roles.

Keywords: leadership roles; maturity; centralisation; responsibility; effectiveness; survey.

DOI: 10.1504/IJITM.2002.001189

International Journal of Information Technology and Management, 2002 Vol.1 No.1, pp.83-102

Published online: 01 Jul 2003 *

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