Article: Determinants of the citizens' usage of electronic public services in the Republic of Macedonia Journal: Electronic Government, an International Journal (EG) 2020 Vol.16 No.4 pp.410 - 425 Abstract: This paper identifies the factors that determine users' adoption of e-government services in the Republic of Macedonia. The research model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude, subjective norms, perceived behavioural control, demographic factors) that can influence intention to use e-government services. Relationships between constructs proved to be significant after analysis of the survey results, but the strength of influence toward intention to usage varies among constructs. Attitude towards usage is strongly and significantly influenced by the perceived usefulness and less by perceived ease of use of the e-government applications as well as by compatibility with the way of work. Subjective norms are significantly affected by interpersonal influence, and by external influence, as well. Self-efficacy is significantly influencing control over usage of e-government applications, while perceived behavioural control was not significant for our sample. Inderscience Publishers - linking academia, business and industry through research

Title: Determinants of the citizens' usage of electronic public services in the Republic of Macedonia

Authors: Kalina Trenevska Blagoeva; Marina Mijoska; Borce Trenovski

Addresses: Faculty of Economics – Skopje, Ss. Cyril and Methodius University, Blvd. Goce Delcev 9V, 1000 Skopje, Republic of Macedonia ' Faculty of Economics – Skopje, Ss. Cyril and Methodius University, Blvd. Goce Delcev 9V, 1000 Skopje, Republic of Macedonia ' Faculty of Economics – Skopje, Ss. Cyril and Methodius University, Blvd. Goce Delcev 9V, 1000 Skopje, Republic of Macedonia

Abstract: This paper identifies the factors that determine users' adoption of e-government services in the Republic of Macedonia. The research model, defines several constructs (perceived ease of use, perceived usefulness, compatibility, interpersonal influence, external influence, self-efficacy, facilitating conditions, attitude, subjective norms, perceived behavioural control, demographic factors) that can influence intention to use e-government services. Relationships between constructs proved to be significant after analysis of the survey results, but the strength of influence toward intention to usage varies among constructs. Attitude towards usage is strongly and significantly influenced by the perceived usefulness and less by perceived ease of use of the e-government applications as well as by compatibility with the way of work. Subjective norms are significantly affected by interpersonal influence, and by external influence, as well. Self-efficacy is significantly influencing control over usage of e-government applications, while perceived behavioural control was not significant for our sample.

Keywords: e-government; electronic public services; e-government adoption; Republic of Macedonia.

DOI: 10.1504/EG.2020.110610

Electronic Government, an International Journal, 2020 Vol.16 No.4, pp.410 - 425

Accepted: 23 Sep 2019
Published online: 26 Oct 2020 *

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Title: Determinants of the citizens' usage of electronic public services in the Republic of Macedonia

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