Title: Relationship between customer collaboration in supply chain management and operational performance of manufacturing companies

Authors: Anh Chi Phan; Ha Thu Nguyen; Khoa Bach Nguyen; Anh Tu Thi Le; Yoshiki Matsui

Addresses: University of Economics and Business, Vietnam National University, 144 Xuan Thuy, CauGiay, Hanoi, Vietnam ' University of Economics and Business, Vietnam National University, 144 Xuan Thuy, CauGiay, Hanoi, Vietnam ' Thuongmai University, 79 Ho Tung Mau, CauGiay, Hanoi, Vietnam ' University of Economics and Business, Vietnam National University, 144 Xuan Thuy, CauGiay, Hanoi, Vietnam ' Yokohama National University, 79-4 Tokiwadai, Hodogaya-ku, 2408501, Japan

Abstract: This paper presents the results of empirical analysis on the relationship between customer collaboration practices in supply chain management and operational performance of manufacturing companies. Data were collected between 2013 and 2015 from 304 manufacturing companies in 13 countries across the world in the framework of high-performance manufacturing project. The results of statistical descriptive analysis, correlation analysis and regression analysis indicate that customer collaboration practices have positive relationship with operational performance in terms of quality, cost, delivery speed, on-time delivery and flexibility. This study suggests the researchers and managers to develop and implement a set of customer collaboration practices to improve supply chain management effectiveness.

Keywords: supply chain management; customer collaboration; operational performance; manufacturing companies.

DOI: 10.1504/IJPQM.2020.106009

International Journal of Productivity and Quality Management, 2020 Vol.29 No.3, pp.372 - 396

Received: 04 Sep 2018
Accepted: 04 Dec 2018
Published online: 24 Mar 2020 *

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