Title: Predictors of E-government adoption in India: direct and indirect effects of technology anxiety and information quality

Authors: Kapil Kaushik; Rajhans Mishra

Addresses: Indian Institute of Management Indore, Prabandh Shikhar, Rau Pithampur Road, Indore, Madhya Pradesh 453556, India ' Indian Institute of Management Indore, Prabandh Shikhar, Rau Pithampur Road, Indore, Madhya Pradesh 453556, India

Abstract: E-government adoption has been the focus of many research studies in the past. However, few studies have explored the role of technology anxiety and information quality in the E-government adoption process. The purpose of this paper is to examine the direct and indirect effects of technology anxiety and information quality on E-government adoption. The results of our study indicate that technology anxiety indirectly influences E-government adoption. At the same time, the direct effect of technology anxiety on E-government adoption weakens in the presence of effort expectancy. Perceived information quality has positive direct effect on E-government adoption. However, we did not find any significant indirect effect of information quality on E-government adoption. This study contributes to E-government adoption frameworks by analysing the effect of computer and internet related anxiety and information quality on the adoption of E-government services. Implications for theory and practice that would help the policy makers in enhancing the effectiveness of E-government services have been discussed.

Keywords: E-government adoption; information quality; technology anxiety; indirect effect.

DOI: 10.1504/IJBIS.2019.101109

International Journal of Business Information Systems, 2019 Vol.31 No.3, pp.305 - 321

Received: 07 Nov 2016
Accepted: 19 Sep 2017
Published online: 24 Jul 2019 *

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