Title: Knowledge management adoption to financial institutions using fuzzy AHP and fuzzy TOPSIS techniques

Authors: Saba Alsadat Hosseini Sani; Mostafa Vaezi Monfard; Elahe Sarfi

Addresses: Department of Accounting, Damghan Branch, Islamic Azad University, Damghan, Iran ' Department of Accounting, Damghan Branch, Islamic Azad University, Damghan, Iran ' Department of Mathematics, Damghan Branch, Islamic Azad University, Damghan, Iran

Abstract: The aim of this study is to identify and prioritise the knowledge management (KM) adoption in financial institutions. Results show that Melal Financial and credit institute, Kosar financial and credit institute and Noor financial and credit institute are on the first, second and last priority, respectively. The results obtained from fuzzy AHP methods indicate that human resources are on the first priority and organisational management, technological factors and cultural factors are on the next priority. Then regarding to the organisational management scales, it is realised that, proper organisational structure to create and share knowledge is most important. Regarding to the technological factors index, it is realised that, technological infrastructure to adopt KM is most important. Regarding to cultural factors index it is realised that, willingness and sharing spirit among members is most important. Regarding to the human resources index, it is realised that, time to share knowledge is most important.

Keywords: knowledge; knowledge management; fuzzy analytic hierarchy process; AHP; fuzzy TOPSIS.

DOI: 10.1504/IJBIS.2019.100284

International Journal of Business Information Systems, 2019 Vol.31 No.2, pp.215 - 248

Received: 08 Jul 2017
Accepted: 08 Feb 2018
Published online: 24 Jun 2019 *

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