Managing quality within existing supply chains: case studies from Jordan
by Randa Mazzawi; Mohammad Alawamleh
International Journal of Services and Operations Management (IJSOM), Vol. 32, No. 1, 2019

Abstract: In the globalised economy supply chains are of paramount importance to international organisations, thus supply chain management has been intensively studied throughout the recent decades to understand the product cycle from the supplier to end customer and within organisations. However, there is a gap in the literature concerning the management of particular parameters such as quality within supply chains. This research investigates methods of measuring quality within existing supply chains using two companies from Jordan as case studies. Two different methodologies were applied in order to be able to conduct this research: direct observation and complete participation. It was noted that quality within the manufacturing supply chain was defined differently than in the service supply chain, thus requiring different actions to be used to measure it.

Online publication date: Mon, 17-Dec-2018

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