Testing job characteristics model: empirical research on service-oriented organisations in China
by Xueliang Pei; Yang Yang; Yingying Su; Longfang Xue
International Journal of Internet Manufacturing and Services (IJIMS), Vol. 5, No. 2/3, 2018

Abstract: In service-oriented organisations, employees' job characteristics and motivations are important to improving organisational performance. The job characteristics model is a classical model that links job characteristics, job motivation, and organisational performance; however, theoretical and empirical research on this model is insufficient. Therefore, a theoretical model of relationships among employees' job characteristics, job motivation, and work outcomes is proposed. We took service-oriented organisations in China as our sample and conducted empirical research on data from 209 valid samples. The results showed the following: 1) job autonomy and task significance positively affected personal outcomes, and skill variety and job autonomy positively affected work-related outcomes; 2) skill variety, job feedback, and task significance were positively related to inner psychological needs, while skill variety, job autonomy, and task significance were positively related to work interest; 3) job motivation had different mediating effects on the relationship between employees' job characteristics and work outcomes.

Online publication date: Thu, 24-May-2018

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