A continuous sampling approach to pharmacy operation efficiency study
by Alex C. Lin, Samuel H. Huang
International Journal of Industrial and Systems Engineering (IJISE), Vol. 1, No. 1/2, 2006

Abstract: The service sector now makes up more than 70% of the US economy, yet its productivity growth is anaemic compared to that of manufacturing. This created a sense of urgency for efficiency improvement, especially in pharmacy operations due to a severe shortage of pharmacists. In pharmacy operations, it very difficult to apply the traditional time study approach in measuring efficiency. This paper uses a continuous sampling approach based on video recording technology to comprehensively measure pharmacy operation efficiency. The study was conducted at eight sites of a major community pharmacy. The results were analysed and opportunities for improvement were identified.

Online publication date: Tue, 21-Feb-2006

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