Implementation of quality tools in higher education process Online publication date: Tue, 06-Mar-2018
by Pedja Milosavljevic; Dragan Pavlovic; Milena Rajic; Ana Pavlovic; Cristiano Fragassa
International Journal of Continuing Engineering Education and Life-Long Learning (IJCEELL), Vol. 28, No. 1, 2018
Abstract: The paper aims at examining the possibilities of enhancing the higher education process using quality tools, from the perspective of the number of passing exams, after introducing the Bologna process. One of the goals is modernisation of the teaching process by introducing e-learning. Several quality tools are used, such as: Pareto analysis, Statistical Process Control and Ishikawa diagram. After defining defects (seven basic types of waste) that have a negative influence on the final quality evaluation of higher education and how these defects can be eliminated, the Pareto analysis is done, which is used for establishing a vital minority of the exams that are critical for examination. SPC analysis is performed on the exams that are classified as a vital minority in Pareto analysis. Ishikawa diagram is applied in order to find the causes that effect on a small number of passed exams.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Continuing Engineering Education and Life-Long Learning (IJCEELL):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook