Measuring of intellectual capital indexes using FAHP technique in institutes of higher education
by Zahra Ghassabi
International Journal of Services and Operations Management (IJSOM), Vol. 29, No. 2, 2018

Abstract: The main aim of this study was measuring intellectual capital indexes of institutes of higher education. The model of the study is tested on a sample of 30 experts in institutes of higher education in Iran. The main instruments used for gathering the data in this study were institutes of higher education records and questionnaires. In this study, different levels of sub-criteria used for human resources capital, organisational capital, communicative capital, and sub-criteria used for intellectual capital measuring indexes were ranked in institutes of higher education by using fuzzy analytic hierarchy process. The results obtained from FAHP method indicate that regarding the indexes used for measuring intellectual capital, it is concluded that human resource capital is the most important factor among the other factors. According to the scales related to human resource capital, we realised that leadership ability and employee behaviour are the most important ones. According to the scales related to organisational capital, we realised that being up to date is the first priority. According to the scales related to communicative capital, we realised that customer is the first priority and market and stockholders are the next priorities.

Online publication date: Thu, 11-Jan-2018

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