Approaches to enhancing communication between healthcare providers and recipients
by Muhsine Itir Ozgen; Tojo Thatchenkery
International Journal of Human Resources Development and Management (IJHRDM), Vol. 17, No. 1/2, 2017

Abstract: In an effort to improve communication between doctors and patients, doctors in one of the largest research and training hospitals in Istanbul, Turkey were invited to participate in a customised communication training programme and its effectiveness was assessed using surveys. A group of pharmaceutical executives and doctors were interviewed a year later to explore if the doctor-patient communication had indeed improved. Results indicated that the training program had a positive impact on providing doctors with tools and perspectives in interacting with patients with more empathy and understanding. At the same time, external factors such as over-crowding and misuse of the precious research facilities at the hospital for routine healthcare needs of the patients from far off areas came in the way of providing true patient care to those with serious medical needs. More education and communication is needed for encouraging patients to utilise local hospitals for routine needs.

Online publication date: Wed, 19-Jul-2017

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Human Resources Development and Management (IJHRDM):
Login with your Inderscience username and password:

    Username:        Password:         

Forgotten your password?


Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com