Stakeholder integration in service innovation - an exploratory case study in the healthcare industry Online publication date: Tue, 21-Feb-2017
by Julia M. Jonas; Angela Roth
International Journal of Technology Management (IJTM), Vol. 73, No. 1/2/3, 2017
Abstract: This paper explores the integration of internal and external stakeholders in service innovation. Building upon the co-creative paradigm, the resource and knowledge integration of stakeholders in dynamic and complex service systems is gaining importance. This case study analyses the practice of stakeholder integration in a service innovation project at a German provider for medical appliances. We show that stakeholder integration is realised in the modes of reactive integration for the majority of stakeholders, whereas mutual integration is realised with members of the organisation, only. Customers are integrated as reactive resources throughout the innovation process, also informally and indirectly. The evidence from this empirical study suggests that stakeholder integration in service systems creates interdependencies between stakeholders and implicates that indirect ways of stakeholder integration have to be taken into account for project and stakeholder management.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Technology Management (IJTM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook