Case studies on the implementation of TQM in the Indian leather SMEs
by A. Mohammed Faisal
International Journal of Quality and Innovation (IJQI), Vol. 3, No. 1, 2016

Abstract: Globalisation has provided an opportunity for small and medium-sized enterprises (SMEs) to create niche markets for themselves, provided they survive the open competition that goes along with it. Leather SMEs (LSMEs) have progressively improved their competitiveness by adopting total quality management (TQM). This resulted in productivity improvement but unable to implement successfully at shop floor level. The objective is to identify the critical success factors (CSFs) of TQM implementation at shop floor level in Indian LSMEs. Two case studies were conducted using replication logic to predict similar and/or contradicting productivity improvements. Analysis of the cases led to the identification of CSFs at shop floor level.

Online publication date: Thu, 20-Oct-2016

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Quality and Innovation (IJQI):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com