Technical and organisational challenges facing transactional e-government systems: an empirical study
by Madi Al-Sebie, Zahir Irani
Electronic Government, an International Journal (EG), Vol. 2, No. 3, 2005

Abstract: E-government systems pass through stages until they reach the highest potential of providing customers with full online interaction with their governments, thus enabling them to obtain government information and services from a single point of access. The transactional stage of e-government is one of the most important to the implementation of an e-government system as it represents the highest level of interaction within organisations and between customers and government organisations. Due to the importance of the transactional stage of the e-government system and its positive impact, not only on making the delivery of external services quicker, but also on increasing the efficiency of internal government processes, government organisations might seek to reach this stage. However, in order to reach the transactional stage of e-government, government organisations face various challenges; these challenges could be political, technical, economic, social or organisational. In fact, there appears to be an absence of theoretical models for the technical and organisational challenges facing transactional e-government systems. Furthermore, there is a lack of studies focusing on identification of the importance, categorisation and presentation of strategies for overcoming technical and organisational challenges. Therefore, this paper will try to fill the information gap based on empirical case studies of two government organisations. This paper will propose the conceptual model, identify the importance, categorisation and presentation of the strategies for overcoming technical and organisational challenges facing a transactional e-government system.

Online publication date: Fri, 16-Sep-2005

The full text of this article is only available to individual subscribers or to users at subscribing institutions.

 
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.

Pay per view:
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.

Complimentary Subscribers, Editors or Members of the Editorial Board of the Electronic Government, an International Journal (EG):
Login with your Inderscience username and password:

Username:        Password:          Forgotten your password?

Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.

If you still need assistance, please email subs@inderscience.com